Accessibility Statement

Status 08|2025

Scope

We at KOTTAS PHARMA GmbH are committed to making our websites accessible in accordance with the European Accessibility Act (EAA), as amended, implementing EU Directive 2019/882 of 17 April 2019 on accessibility requirements for products and services.

This declaration applies to the website e https://shop.kottas.at/.

Note: Further information on the General Terms and Conditions can be found here: General Terms.

Compliance status

The website is currently undergoing an ongoing optimisation process. We are continuously working to identify existing barriers and remove them in accordance with legal requirements. Our aim is to fulfil the requirements of conformity level AA of the Web Content Accessibility Guidelines (WCAG) 2.1 and the applicable European standard EN 301 549 as best as possible. The website is currently partially accessible.

In order to provide users with visual impairments with equal access to our services, we offer the following barrier-free contact options:

Order by telephone and personal product advice from our professionally trained staff at the KOTTAS Kräuterhaus on +43 1 533 9532
(Monday - Friday: 08:30-18:00, Saturday: 09:00-12:30)
Product enquiries and orders can be sent by email to
(you will receive a response from us within 72 hours on working days)

Feedback and contact information

We endeavour to continuously improve our digital offering for all users, regardless of individual restrictions, and to remove any barriers in accordance with legal requirements. If you encounter any barriers when using our website, please contact us by email at . This will enable us to respond quickly and find a solution together.

Contact Us:
KOTTAS PHARMA GmbH
Eitnergasse 8
1230 Vienna
Phone +43 1 533 9532
Fax +43 1 53121-40

Enforcement procedure

If, despite our best endeavours, we are unable to find a satisfactory solution, you have the option of contacting the competent enforcement body in accordance with § 15 WZG. According to EAA, the Social Ministry Service (Sozialministeriumsservice) is responsible for this on behalf of the Federal Ministry of Social Affairs, Health, Care and Consumer Protection.

However, we will do everything we can to remove any barriers quickly and work with you to find an individual and uncomplicated solution – hoping that a formal complaint will not be necessary.