Cancellation & Returns

Return Policy

You can return items within 14 days.

If you are not satisfied with an item or wish to return it, please contact our customer service team first at

Returns should be sent to the following address:

Kottas Pharma GmbH
Eitnergasse 8
1230 Wien
Austria

You can find the detailed cancellation policy below.

Important Information

  • You are responsible for the return shipping costs. The return can be made using a shipping service provider of your choice.
  • Products must be returned unopened and in their original packaging.
  • Please ensure that the packaging is sufficiently protected to avoid damage during transport.
  • Please keep the receipt with the tracking number of your return package safely in case of any inquiries.

Exchange

We regret that exchanges cannot be made. For returns, please get in touch with our customer service (refer to the return policy above). To order a replacement, please place a new order through our online shop.

Cancellation Policy

Conclusion of a contract with consumers, exclusion of the right of withdrawal

The following applies exclusively to consumers within the meaning of the KSchG: When concluding a contract at a distance (i.e. using means of distance communication, such as the Internet, telephone, fax), the consumer is generally entitled, in accordance with Section 11 of the Distance and Foreign Transactions Act (“FAGG”), to withdraw from the contract without stating reasons within 14 (fourteen) days from the day on which the consumer or a third party named by the consumer, who is not the carrier, has taken possession of the goods. In order to exercise the right of withdrawal, the consumer must inform the website operator (KOTTAS PHARMA GmbH, Eitnergasse 8,1230 Vienna, telephone +43 1 533 9532) of the consumer’s decision to withdraw from the contract by means of a clear statement (e.g. a letter sent by post to Kottas Pharma GmbH, Eitnergasse 8, A-1230 Vienna, or an e-mail to . The consumer may use the model cancellation form provided below although this is not mandatory. To comply with the withdrawal period, it is sufficient that the notification of the exercise of the right of withdrawal is sent before the expiry of the withdrawal period. If the consumer revokes the contract, the website operator shall, in accordance with Section 14 (1) FAGG, reimburse the consumer all payments that the website operator has received from the consumer, including delivery costs (with the exception of additional costs resulting from the fact that the consumer has chosen a type of delivery other than the most favorable standard delivery offered by the website operator), without undue delay and no later than within fourteen days from the day on which the website operator received the notification with the revocation of the contract. The same means of payment that was used for the original transaction will be used for the repayment. In no case will a fee be charged because of the repayment. The costs of the return shipment shall be borne by the consumer in accordance with Section 15 (2) FAGG. In case of unfree return by the consumer, the website operator reserves the right to deduct the costs of return borne by him from the amount to be repaid to the consumer pursuant to Section 14 (1) FAGG.

The right of cancellation does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address are outside the European Union at the time the contract is concluded.

The right of withdrawal pursuant to Section 11 FAGG is excluded pursuant to Section 18 (1) FAGG, for example, in the event that the goods purchased by the customer through the online store of this website are custom-made and thus goods that are made exclusively according to customer specifications or clearly tailored to the personal needs of the customer, can spoil quickly or whose expiration date would be quickly exceeded, or are delivered sealed and are not suitable for return for reasons of health protection or hygiene reasons, provided that their seal has been removed after delivery. The return of the ordered goods by the customer in the cases of § 18 paragraph 1 FAGG is therefore expressly excluded, so that the customer owes the full price even in the event of non-acceptance or unjustified withdrawal from the contract.

Model cancellation form

If you wish to revoke the contract, please fill out this form and send it back to

Kottas Pharma GmbH
Eitnergasse 8
A-1230 Vienna
E-Mail: 

I/we hereby revoke the contract concluded by me/us for the purchase of the following goods:   (*)
Ordered on                                                                                                                                           (*)
Received on                                                                                                                                         (*)
Invoice number:                                                                                                                            (*)
Name of the consumer(s):                                                                                                            (*)
Address of consumer(s):                                                                                                       (*)
Place and date:                                                                                                                                    (*)
Signature of the consumer(s) (only for notifications on paper)